Privacy Policy
Helen & Ivan ("we", "us", or "our") operates helenandivan.com (the "Site"), an online learning site managed by Playwood Media. We are committed to protecting your personal data in accordance with the Singapore Personal Data Protection Act 2012 (PDPA). This Privacy Policy explains what data we collect, why we collect it, and how we use it.
1. Data We Collect
We collect the following categories of personal data when you visit or use our Site:
- Identity & Contact Data: Your name and email address, collected when you register for an account, enrol in a course, or contact us.
- Payment Data: Billing information (card number, billing address) processed securely through our payment providers. We do not store full card details on our servers.
- Usage & Technical Data: IP address, browser type, pages visited, time spent on pages, and other analytics data collected automatically via cookies.
2. How We Collect Your Data
- Directly from you when you register, enrol, or make a purchase.
- Automatically via cookies and analytics tools as you browse the Site.
- From third-party services when you interact with payment or marketing features.
3. Why We Use Your Data
We use your personal data for the following purposes:
- To create and manage your account and course enrolments.
- To process payments and issue receipts.
- To send you course updates, newsletters, and promotional emails (you may unsubscribe at any time).
- To analyse Site usage and improve our content and services.
- To comply with our legal obligations under Singapore law.
4. Cookies
We use cookies and similar tracking technologies to enhance your experience on the Site. Cookies we use include:
- Essential cookies: Required for the Site to function (e.g. keeping you logged in).
- Analytics cookies: Set by Google Analytics to help us understand how visitors use the Site. Data collected is aggregated and anonymised.
- Marketing cookies: Set by Mailchimp to measure the effectiveness of our email campaigns.
You can control cookies through your browser settings. Disabling certain cookies may affect Site functionality.
5. Third-Party Services
We share your data with the following trusted third parties only to the extent necessary to operate the Site:
- Google Analytics – Website analytics. Data may be transferred to Google's servers. See Google's Privacy Policy.
- Mailchimp (Intuit) – Email marketing platform. Your name and email may be stored on Mailchimp's servers. See Mailchimp's Privacy Policy.
- Stripe / PayPal – Payment processing. Payment data is handled directly by these providers and governed by their own privacy policies. See Stripe and PayPal.
We do not sell your personal data to any third party.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we securely delete or anonymise it.
7. Your Rights Under the PDPA
Under the Singapore PDPA, you have the right to:
- Access the personal data we hold about you.
- Correct any inaccurate or incomplete personal data.
- Withdraw consent for us to use your personal data (subject to legal or contractual restrictions).
To exercise any of these rights, please contact us at hello@helenandivan.com. We will respond within 30 days.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Payment transactions are encrypted using SSL/TLS.
9. International Transfers
Some of our third-party providers may process your data outside Singapore. Where this occurs, we ensure that comparable standards of data protection apply, consistent with the PDPA's requirements for overseas transfers.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the Site after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:
Helen & Ivan
Email: hello@helenandivan.com
Website: helenandivan.com